◄ Moheb Mehr Hospital Policies:
The hospital’s activities encompass cardiology, orthopedics, urology, nephrology, general surgery, vascular surgery, heart (cardiac) surgery, eye surgery, internal surgery, and providing outpatient and diagnostic services.
◄The principal policies of the hospital are as follows:
1- Giving priority to promoting the safety of patients, carers, physicians, and staff
2- Commitment to continuous quality improvement (CQI) via periodic surveillance and assessment
3- Optimum and efficient exploitation of human resources, financial resources, equipment, and physical space in the hospital
4- Academic and systematic management in accordance with national and international standards
5- Assessing the hospital’s performance to attain the objectives and strategic plans by applying the balanced scorecard (BSC) instrument
6- Taking into consideration upgrading the health of service recipients, environment, staff, and community with the approach of deploying standards of Health Promoting Hospitals (HPH)
7- Scientific survey of beneficiaries with seasonal sequence and evaluating and monitoring the results gained for the improvement of the satisfaction level, loyalty, and value creation by the third party company and presenting feedback to process owners
8- Decision-making on the basis of collective wisdom (collective intelligence) and scientific findings and utilizing the viewpoints and recommendations of staff, patients, and referred ones in hospital committees
9- Using efficient and experienced manpower and their periodic education
10- Empowering staff through holding educational and entertainment workshops
11- Transparency of the accounts (invoice) and the patients’ payment amounts with the centrality of justice and according to the tariffs approved by the Council of Ministers and the book of relative values of health services and care
Furthermore, the hospital plans to take action in connection with the execution of specialized standards and its requirements like national accreditation, clinical governance, ISO 9001, OHSAS18001, ISO10002, and ISO10015.
All this hospital’s administrators and staff regard themselves obligated and undertaking to the observance of current standards in the hospital in the respective scopes of the job. We believe that upgrading the quality of safety improvement services and the satisfaction of stakeholders will undoubtedly contribute to the hospital’s growth and excellence for the better provision of health services.